Shipping and Delivery

Where do you ship to?

We ship to all areas of UAE excluding some remote areas.

How much is the shipping cost?

We offer free delivery on all standard delivery orders.  Our orders are delivered via Elite Logistics.

When will I receive my order?

Your order will usually be delivered within 3-5 business days starting from the day you place your order. 

How will I know when my order is on its way to me?

We will send you an email when your order has been shipped. 

Do I have to present anything at the time of shipping?

We might ask you for a form of ID such as Emirates ID or your passport. 

Payments

What payment methods can I use?

We accept Visa and Mastercard.

Are your prices inclusive of VAT?

Yes, all our prices are inclusive of 5% VAT 

My order was unsuccessful, is there a problem with it?

We’re sorry this happened, we recommend that you try to place a new order and check that your card details are correct.  If the issue persists please contact us on +966 800 440 0099 or customercare@leem.com

Returns

Can I cancel my order?

Yes, but only if it’s still being processed by us. You can get in touch with us at +966 800 440 0099 or customercare@leem.com We’re available from 10am to 7pm (GST), Saturday through Thursday (Closed Friday).

Can I return my order?

Yes, you can make use of our free returns policy, which allows you to return your items within 15 days of you receiving your order either by contacting us at  +966 800 440 0099 or customercare@leem.com; or you can return your item(s) to one of our stores. 

What is your Returns Policy?

Items must be unused, undamaged and in their original packaging.  We are not responsible for any loss or damage caused to the items during your possession and may reject the request to refund.

We are unable to accept returns of underwear, innerwear

If you receive a damaged or incorrect item please contact us on  +966 800 440 0099 or customercare@leem.com so we can arrange a refund including any delivery charges you paid for (if any). In any case you must return the item(s) to us as soon as possible in the same condition as supplied.

Refunds will be credited to the card used for the original purchase.

Can I return items that were part of a bundle promotion (such as Buy one get one free or Buy two get one free)?

Yes, you can return bundle promotions (such as Buy one get one free or Buy two get one free) items. However, if the original purchase included any free or discounted product(s), those items must also be returned. We do not offer partial refunds on promotional bundles. Therefore, the full set of items must be returned in order to receive a refund

Can I exchange my order?

Unfortunately it is not possible to exchange your order.  You can return your order and place a new order for your desired product.

What if I have paid through my debit or credit card?

The refund can take up to 3 weeks starting the day we receive your return item(s). You will receive a notification when we have processed your return and the value will be credited back to your original payment card. 

Will I get my VAT refunded? 

Yes, we will refund your item(s) including VAT 

Will I get a refund for the delivery cost?

You will not be able to get a refund for your shipping fee in most cases. For more information on this please contact us on  +966 800 440 0099 or customercare@leem.com

Why was my order cancelled?

We’re so sorry this happened, if your order or part of it was cancelled it could have been due to the item(s) being out of stock or damaged.  We would have automatically processed your refund. If you’re still unsure or need help, you can get in touch with us at  +966 800 440 0099 or customercare@leem.com

PROMOTIONS

How does the Buy One, Get One at Half Price offer work?

Buy one item and get the second item half price. This offer is applicable to an item of equal or lesser value. This offer is automatically applied at checkout. Offer applies to products purchased in a single transaction. Any items whatsoever which have been provided half price with the relevant products must also be returned.