Shipping and Delivery

Where do you ship to?

We ship to: Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar, and UAE.
We ship to all areas of UAE excluding some remote areas.

How much is the shipping cost?

For UAE: Delivery is 30 AED, and free on orders of 500 AED or more.
For Bahrain, Egypt, Jordan, Kuwait, Oman and Qatar: Shipping costs 75 AED.

When will I receive my order?

Your order will usually be delivered within 5-10 business days starting from the day you place your order.
For UAE: Your order will usually be delivered within 3-5 business days starting from the day you place your order.

How will I know when my order is on its way to me?

We will send you an email when your order has been shipped. 

How will I know when my order is on its way to me?

We might ask you for a form of ID such as Emirates ID or your passport.

Payments

What payment methods can I use?

We accept Visa and Mastercard.

Are your prices inclusive of VAT?

Yes, all our prices are inclusive of 5% VAT.

My order was unsuccessful, is there a problem with it?

We’re sorry this happened, we recommend that you try to place a new order and check that your card details are correct.  If the issue persists please contact us on +966 800 440 0099 or customercare@leem.com

Returns

Can I cancel my order?

Yes, but only if it’s still being processed by us. You can get in touch with us at +966 800 440 0099 or customercare@leem.com We’re available from 10am to 7pm (GST), Saturday through Thursday (Closed Friday).

Can I return my order?

Yes, you can return your items within 10 days of you receiving your order either by contacting us via Whatsapp at +966 800 440 0099 or customercare@leem.com.
For UAE: A return fee of 20 AED applies if we collect from your address, which is deducted from your refund. You can also return your item(s) to one of our stores free of charge.
For Bahrain, Egypt, Jordan, Kuwait, Oman, and Qatar: Returns are charged at the same rate as your delivery, 75 AED. Our Customer Care team will send you a payment link, and once completed your return pickup will be scheduled.

What is your Returns Policy?

Items must be unused, undamaged and in their original packaging. We are not responsible for any loss or damage caused to the items during your possession and may reject the request to refund.
We are unable to accept returns of underwear, innerwear and jewellery.
A return fee of 20 AED applies if we collect from your address, which is deducted from your refund. You can also return your item(s) to one of our stores free of charge.
If you receive a damaged or incorrect item please contact us via Whatsapp at +966 800 440 0099 so we can arrange a refund including any delivery charges you paid for (if any). In any case you must return the item(s) to us as soon as possible in the same condition as supplied.

Can I return items that were part of a bundle promotion (such as Buy one get one free or Buy two get one free)?

Yes, you can return bundle promotions (such as Buy one get one free or Buy two get one free) items. However, if the original purchase included any free or discounted product(s), those items must also be returned. We do not offer partial refunds on promotional bundles. Therefore, the full set of items must be returned in order to receive a refund

Can I exchange my order?

Unfortunately it is not possible to exchange your order.  You can return your order and place a new order for your desired product.

What if I have paid through my debit or credit card?

The refund can take up to 3 weeks starting the day we receive your return item(s). You will receive a notification when we have processed your return and the value will be credited back to your original payment card. 

Will I get my VAT refunded? 

Yes, we will refund your item(s) including VAT 

Will I get a refund for the delivery cost?

We are not able to refund delivery fees. If your order arrived damaged or is not what you ordered, we will refund the item along with any delivery and return charges you paid. For more information please contact us via Whatsapp at +966 800 440 0099 or customercare@leem.com.

Why was my order cancelled?

We’re so sorry this happened, if your order or part of it was cancelled it could have been due to the item(s) being out of stock or damaged.  We would have automatically processed your refund. If you’re still unsure or need help, you can get in touch with us at  +966 800 440 0099 or customercare@leem.com

Alterations

Do you offer alterations?

Yes. If you have bought your item online, you can bring it into any of our stores for a free alteration on the length of the garment. Alterations are completed within 48 hours. Please bring your order confirmation with you.

Promotions

How does the Buy One, Get One at Half Price offer work?

Buy one item and get the second item half price. This offer is applicable to an item of equal or lesser value. This offer is automatically applied at checkout. Offer applies to products purchased in a single transaction. Any items whatsoever which have been provided half price with the relevant products must also be returned.

Pre-Order

What is a pre-order?

A pre-order allows customers to purchase selected items before they are physically in stock. These items are reserved for the customer and shipped once available.

How do I know if an item is available for pre-order?

You’ll see a “Pre-Order Now” ribbon on the product listing page. 

When will I be charged for a pre-order?

Payment is taken at the time of placing the pre-order.

When will I receive my pre-ordered item?

Delivery times vary depending on the product, but you’ll find the estimated delivery window on the product detail page. Our delivery team will contact you to arrange delivery dates. If there are any delays or issues, our Customer Care team will contact you.  

Can I combine pre-order and in-stock items in one order?

Yes, but please note that your order may be split into multiple shipments based on item availability. If you would like all items to be delivered in one order, please contact our Customer Care team. 

Can I cancel a pre-order?

Yes, you can cancel a pre-order. Please contact our Customer Care for assistance.

What if I need to return a pre-ordered item?

Our standard return policy applies. You can return the item once received, subject to our regular return terms.