Shipping and Delivery
We ship to all areas of KSA.
We offer free delivery on all standard delivery orders. Our orders are delivered via DHL.
Your order will usually be delivered within 1-3 business days starting from the day you place your order.
We will send you an email when your order has been shipped.
We might ask you for a form of ID such as National Identity Card or your passport.
We accept Visa, Mastercard and Mada Debit Card.
Yes, all our prices are inclusive of 15% VAT
We’re sorry this happened, we recommend that you try to place a new order and check that your card details are correct. If the issue persists please contact us on 800 440 0099
Yes, but only if it’s still being processed by us. You can get in touch with us at 800 440 0099. We’re available from 9am to 6pm (AST), Saturday through Thursday (Closed Friday).
Yes, you can make use of our free returns policy, which allows you to return your items within 15 days of you receiving your order either by contacting us at 800 440 0099 or email@example.com; or you can return your item(s) to one of our stores.
What is your Returns Policy?
Items must be unused, undamaged and in their original packaging. We are not responsible for any loss or damage caused to the items during your possession and may reject the request to refund.
We are unable to accept returns of underwear, innerwear and pierced jewellery..
If you receive a damaged or incorrect item please contact us on 800 440 0099 so we can arrange a refund including any delivery charges you paid for (if any). In any case you must return the item(s) to us as soon as possible in the same condition as supplied.
Refunds will be credited to the card used for the original purchase.
Can I return items that were part of a bundle promotion (such as Buy one get one free or Buy two get one free)?
Yes, you can return bundle promotions (such as Buy one get one free or Buy two get one free) items. However, if the original purchase included any free or discounted product(s), those items must also be returned. We do not offer partial refunds on promotional bundles. Therefore, the full set of items must be returned in order to receive a refund
Unfortunately it is not possible to exchange your order. You can return your order and place a new order for your desired product.
The refund can take up to 3 weeks starting the day we receive your return item(s). You will receive a notification when we have processed your return and the value will be credited back to your original payment card.
Yes, we will refund your item(s) including VAT
You will not be able to get a refund for your shipping fee in most cases. For more information on this please contact us on 8004400099
We’re so sorry this happened, if your order or part of it was cancelled it could have been due to the item(s) being out of stock or damaged. We would have automatically processed your refund. If you’re still unsure or need help, you can get in touch with us at 800 440 0099